Transcripts

A transcript records what happened on a call, message by message: the dialog between the caller and the bot, and the system, control, and raw bot events around it. This is the same material the portal offers as the call transcript.

The API calls a transcript a conversation flow, and that is the word in the endpoint path and in the response body. A call has one conversation flow of its own, and each assist bot that listened to the call has another, which you fetch from a different endpoint.

Endpoint	Use it to
GET /api/v1/calls/{callId}/conversationFlow	fetch the transcript of a call
DELETE /api/v1/calls/{callId}/conversationFlow	delete every conversation flow of a call
GET /api/v1/calls/{callId}/agentAssistBots/{botId}/conversationFlow	fetch the transcript one assist bot saw
DELETE /api/v1/calls/{callId}/agentAssistBots/{botId}/conversationFlow	delete the conversation flows of one assist bot