Troubleshooting

If the Teams tenant connection fails, verify all of the following:

• An eligible license is available. For more information, see Verify license availability.
• No configuration remains from a previous connection. If the tenant was previously connected to Live Hub, remove the existing configuration. For more information, see Disconnect Teams tenant.
• Only one Live Hub account is connected to the tenant.

After you correct the issue, click Delete, and then restart the connection process.