Connect a WhatsApp number

Connect your WhatsApp phone numbers to the Live Hub platform to enable voice calls using the WhatsApp service.

Before connecting to a WhatsApp number, ensure you have an active Facebook account and a verified WhatsApp Business account. For details see, WhatsApp Business.

To connect your WhatsApp number to Live Hub:

  1. In the Navigation pane, expand Voice channels, and then click Whats app numbers.

  2. Click Add new WhatsApp number.

  3. Enter or select the following details:

    • WhatsApp number name - choose a unique name for your WhatsApp number.

    • PIN code (6 digits):

      Define a PIN code to use for multi-factor authentication (MFA). The PIN code must be 6 digits.

      • If the number you are associating with the PIN code doesn't already have one, the code you define will become the PIN for that number.

      • If the number already has a PIN code, enter the existing PIN code you previously defined in your WhatsApp Business account.

    • Live Hub region - select the geographical location (region) in which Live Hub voice infrastructure is deployed.

    • Call limits - define how many calls per second and how many concurrently.

    • Maximum call duration- define how long a call can last. The default is no limit.

  4. Click Connect WhatsApp number. A new window appears to complete a Facebook sign-up flow and authorize the integration. See Sign up to your WhatsApp Business account.

Sign up to your WhatsApp Business account

In order to connect Live Hub to a WhatsApp number, you need to make sure you have a WhatsApp Business account. This is where you will get a WhatsApp phone number which will then be connected to your Live Hub.

To sign up for a WhatsApp Business account: 

  1. If you are not already logged in to Facebook, you will be prompted to log in.

  2. If you are already logged in to Facebook, the following message appears.

  3. Click Continue as <your login name>.

  4. Click Get started.

  5. From the 'Business portfolio' drop-down menu, select the account you want to use.

  6. From the 'Business name' , select the business name, and click Next.

  7. From the 'Choose a WhatsApp Business account' drop-down list, select your business account.

  8. From the 'Choose or Select a WhatsApp Business profile' drop-down list, select your business profile, then click Next.

  9. Click Continue.

  10. When connected, the following window appears.

  11. Click Finish. Your WhatsApp number is connected to Live Hub.