Additional bot frameworks

The following procedure describes how to create a bot connection using Live Hub for the following bot frameworks:

• AudioCodes Bot API
  

  • Koda

  • Any other bot framework that has implemented AudioCodes bot API

• Rasa Pro

• Rasa

• Kore.AI

• Amazon Lex

• DRUID

• Enterprise Bot

• ChatBot Builder

• Cognigy

• Ideta

• Inbenta

• Haptik.AI

• Creative Virtual

To create a bot connection:

1. In the navigation menu pane, select Bot connections, and then click Add new voice bot connection or Add new assist bot connection; the following appears:

   

    

   If you want to discontinue this step, click Close.

2. Select the bot framework, and then click Next; the following appears:

   

3. In the 'Bot framework' field, enter the bot framework you are using.

4. In the 'Bot connection name' field, enter the name for the bot.

5. In the 'Bot connection URL' field, enter the bot URL protocol for creating new conversations as defined in the AudioCodes Bot API.

6. In the 'Token' field, enter the bot access token. For more information on security, see AudioCodes Bot API.

7. From the 'Live Hub region' drop-down, select the geographical location (region) in which Live Hub voice infrastructure is deployed.

8. To validate the Bot URL and Token, click Validate bot configuration.

9. Click Next. The Settings screen displays different configuration options depending on which speech services you select.

   

10. From the 'Speech-to-text service' drop-down list, select the appropriate text-to-speech service.

    • If you selected Microsoft, Google V2, or Google V1,

    1. From the 'Language' drop-down list, select the appropriate language.

    2. From the 'Voice name' drop-down list, select the appropriate voice name.

    3. From the 'Text-to-speech service' drop-down list, select the appropriate text-to-speech service.

    4. From the 'Language' drop-down list, select the appropriate language.

    5. From the 'Voice name' drop-down list, select the appropriate voice name.

    • If you selected Deepgram,

      

      1. From the 'Model' drop-down list, select speech recognition model (for example, Nova-3-General).

      2. From the 'Text-to-speech service' drop-down list, select the appropriate text-to-speech service. If you also select Deepgram, from the 'Model' drop-down list, select speech recognition model (for example, Aura-2).

      3. Select Multilingual if you need multi-language support. When enabled, a 'Main language' field appears where you can define your main language.

      4. If you didn’t select Multilingual, from the 'Language' drop-down list, select the appropriate language.

      5. From the 'Voice name' drop-down list, select the appropriate voice name.

      6. Toggle Voice data privacy. When disabled, you consent to share your data. When enabled, you deny consent to share your data. Enabling this option requires additional payment.

11. Click Create; the new bot is created.