Microsoft Copilot Studio
This section describes how to create a bot connection using Live Hub for Microsoft Copilot Studio.
Bot management in Live Hub is based on AudioCodes VoiceAI Connect platform. Therefore, it's recommended to first read the VoiceAI Connect documentation on integrating Microsoft Copilot Studio bot connections with telephony providers.
To create a bot:
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In the Navigation menu pane, select Bot connections, and then click Add new voice bot connection or Add new assist bot connection; the following appears:
If you want to discontinue this step, click Close.
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Select Microsoft Copilot Studio, and then click Next; the following appears:
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In the 'Bot connection name' field, enter the name of the bot connection.
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Direct Line is a standard channel over HTTPS protocol that allows communication between a client application and a bot:
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If you select the Direct line option, in the 'Bot URL' field, enter the URL of the bot. To obtain this URL, see the Connecting to Live Hub via Direct Line speech channel.
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If you select the Direct line enhanced authentication option (extra security or if your bot requires authentication), do the following:
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Obtain the Secret Key as described in Connecting to Live Hub via Web channel security token.
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Obtain the Environment ID as described in Connecting to Live Hub via Web channel security token.
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In the 'Environment ID' field, enter the environment ID (e.g., Default-1971c72c-793c-42f9-83fa-45d1b86kef85).
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From the 'Live Hub region' drop-down list, select the geographical location (region) in which Live Hub voice infrastructure is deployed.
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On the Details tab, click Next; the following appears:
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From the 'Text-to-speech service' drop-down list, select the appropriate text-to-speech service.
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From the 'Speech-to-text service' drop-down list, select the appropriate speech-to-text service.
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From the 'Language' drop-down list, select the appropriate language.
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From the 'Voice name' drop-down list, select the appropriate voice name.
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Click Create; the new bot connection is created.