Viewing and Resetting Voiceprints

Admin can view users' voiceprints and their confidence level. Admin can also reset voiceprints.

Voiceprint examiners interpret spectograms using aural and instrumental comparisons of a known voice with an unknown voice. They examine time, frequency and intensity of the sounds captured on the spectograph. Pitch, dialect, resonance, breath patterns and other speech characteristics are registered.

➢ To view users' voiceprints and their confidence level:
1. Open the Voiceprints page (Admin Settings > AI Settings > Voiceprints).

2. View each voiceprint and its (color-coded) confidence level:
● Red = no voiceprint
● Yellow = insufficient
● Green = good
➢ To reset a voiceprint:
1. On the Voiceprints page, select the voiceprint(s) to reset.
2. Click the Reset Voiceprint button; a confirmation message appears.
3. Click RESET to confirm.