Introduction

AudioCodes' Device Manager gives enterprise IT managers | network admins full control of their IP phones, meeting rooms and other devices throughout their lifecycle. Admins benefit from a powerful and easy-to-use tool for everyday tasks such as configuration, monitoring and troubleshooting to increase efficiency and ensure user satisfaction. This is especially true in the era of hybrid working where employee users are likely to be working from home, with meeting rooms in the office.

Device Manager enables admins to provide a reliable desktop phone service within their enterprises. With the ability to deploy and monitor AudioCodes IP phones, meeting rooms, and EPOS , the management interface enables admins to rapidly identify problems and efficiently fix them. This proactive approach ensures quality assurance and employee satisfaction, increased productivity and reduced IT expenses.

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When Device Manager is deployed in a cloud environment, it's strongly recommended to implement VPN communication between Device Manager server and endpoints for security reasons.

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When Device Manager is deployed in an internal network or in a private cloud environment as shown in this document, no additional definitions are required. Deployment of this (on-premises) Device Manager flavor should be restricted to either an internal network or a private cloud environment.

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See the Device Manager Deployment Guide for the critical steps to take to deploy devices in a network.

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For information about third-party vendor devices (e.g., EPOS, Jabra and Poly), see here.

Commissioning and Provisioning

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Device discovery and auto-registration

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Automatic device zero-touch provisioning

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Network topology planning and design

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Large scale efficient deployment

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Support remote management of devices behind NAT (remote workers)

Streamline Day-to-Day Operations

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Increase efficiency using centralized real-time monitoring dashboard and maps

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Mass configuration and software updates for all devices or specific tenants / sites / groups

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Improve availability with accurate and correlated alarm indications

Quality Assurance and Analytics

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Identify and mitigate voice quality issues before they become service affecting using real-time network view and quality alerts

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Troubleshoot quality issues and drill down for simple and effective root cause analysis

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Pattern detection and network planning via advanced reporting tools