Copying Diagnostic Data to SD Card

Admin users who need to get logs from the device can dump the logs to the phone’s Secure Digital (SD) Card and then later collect them using Secure Copy Protocol (SCP) based on Secure Shell (SSH) protocol. Whenever an issue occurs, the Admin can dump the logs into the SD Card.

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To use the tool:

1.

Access the 'Debugging' page (see System Monitoring and Debugging).

2.

Tap Diagnostic Data.

3.

Tap OK to confirm ‘Copy logs to sdcard’; the MTRA creates all necessary logs and copies them to the SD Card/Logs folder.

4.

Get the logs using SCP notation as follows:

scp -r admin@host_IP:/sdcard/logs/ .

Following are the relevant logs (version and ID may be different to those shown here):

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dmesg.log

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dumpstate-TEAMS_1.3.16-undated.txt

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dumpstate_log-undated-2569.txt

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logcat.log