Adding Recording Profiles

Enter a name for the new recording profile.

Enter a description of the new recording profile.

Record all calls that the recording profile user participates in as calling party. This option is enabled by default or when a new recording profile is created.

User Peer-to-Peer Calls

Refers to Peer-to-Peer calls between the targeted recording profile user and other users within the same domain. One of the following values:

Refers to Peer-to-Peer calls between the Targeted recording profile user and parties outside of the organization's network on PSTN. One of the following values:

Refers to Peer-to-Peer calls between the Targeted recording profile user and parties with Federated domain or any public Microsoft Teams domain.

User Calls with Meetings

Refers to Targeted user calls with meetings that are scheduled by External users and belong to an External organization.

Refers to Targeted user calls with meetings that are scheduled by Internal users from the same domain as the Targeted user. This option records Teams calls with an Internal conference bridge in the Enterprise domain.

An Internal Conference is a scheduled, ad-hoc meeting that occurs on a bridge belonging to the targeted user organization. When enabled, all user calls with internal meetings are recorded according to the below options. When disabled, none of the user calls with internal conferences are recorded.

One of the following options:

Expand Settings The below settings must be enabled by the Service Provider in the Service settings in the Tenant Management interface.

User Queue Calls

Comma separated list of the call queue instance ids which should be recorded (see Retrieving Recording Queue Instances).

Relevant when Teams Queue Calls (Transfer mode) is configured and "All" is not selected.

When “All” is selected, all user calls will be recording including calls from any call queue. The maximum length of the field is 2048 characters.

Record Microsoft Teams calls that have been retrieved from a queue by a call agent. The recording is triggered as soon as the call is connected to an agent.

Elapsed time available to record call after the call has been terminated.

Storage Configuration

Call retention is the number of days to keep recordings in storage. Use the default with caution since eventually the storage location will be completely consumed. To meet business requirements, it's highly recommended to set the retention value to a positive number. Interaction Insights deletes calls that exceed the retention period once a day. A network administrator with appropriate security profile credentials has the option to add / modify retention policies.

Configure one of the following Retention period time frames:

Controls whether Microsoft Teams banner recording notifications are displayed:

To filter calls that the user receives or makes, choose the type of the filter. To record the user calls with specific numbers, choose Allow in the List Type. To record calls of the user except with specific numbers, choose Block: in the List Type. The Filter is applied on the calls with the comma-separated phone numbers defined in the Numbers field. For example: “17326524689, 17326524690” regular expression can be entered when the phone number ranges need to be filtered. For example, to filter calls with phone numbers that starts with area code 732 or 609, enter the following in the regular expression field:^(1{1}|\1{1})?(732|609)\d*$. When both the numbers and regular expressions are provided, the system first checks against the regular expression and if a match is not found, continues with the numbers. The maximum length of the numbers and the regular expression field is 2048 characters.

Filtering is applicable to Skype for Business integrations and to Microsoft Teams (PSTN calls only).

Specify a time range for call recording, which includes the option to choose specific days of the week and time ranges based on the location of the server for the (product name) region.