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Public/Per Seat: TR-OVOC-S
Dedicated Course: TR-OVOC-C
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AudioCodes One Voice Operations Center (OVOC)
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Description
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Online Technical Learning Module: OVOC FCAPS and Voice Quality Measurements
This online technical module covers OVOC FCAPS (Fault, Configuration, Accounting, Performance, Security) capabilities and includes training on voice quality measurements and statistics. It also addresses IP Phones management within the OVOC framework.
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Target Audience
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Tier 1, 2 and 3 supports, Sales Engineers, Trainers, Technical Writers, Developers, and other technical staff supporting AudioCodes equipment
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Delivery Method
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Classroom instructor led or online instructor led
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Certification
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The course includes an OVOC certification exam
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General Objectives
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Students are expected to actively engage in the learning process. Emphasis will be placed on diagnostic tools and troubleshooting strategies to help students become proficient in using and supporting AudioCodes products.
On completion of the course, students will be able to:
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Understand AudioCodes OVOC solution for operation, administration, maintenance, and provisioning (OAM&P) of AudioCodes Products. |
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Perform AudioCodes device configuration and maintenance actions by using OVOC. |
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Understand how OVOC collects statistics based on specific calls and users. |
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Understand how OVOC manages QoE based on information obtained from AudioCodes devices, SfB devices and endpoints. |
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How to obtain network, trend and top users reports. |
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How to pull the PM Metrics. |
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Recommended Prerequisites
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ACA Certification
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Course Outline and Lab Activities
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Hands-on Lab 1 - OVOC Server Manager |
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Topology Configuration Management |
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Hands-on Lab 2 - Basic Management |
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Hands-on Lab 3 - Provisioning |
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Hands-on Lab 4 - Backup |
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Hands-on Lab 5 - License Management |
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Hands-on Lab 6 - Alarm Monitoring |
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Hands-on Lab 7 - Performance Monitoring |
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Voice Quality Measurement |
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OVOC for Voice Quality Measurement |
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Quality Statistics on Calls |
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Information on User Experience |
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Hands-on Lab 8 - General Monitoring |
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Hands-on Lab 9 - Reports |
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