AudioCodes Routing Manager (ARM)

Course Code

Public/Per Seat: TR-ARM-ONL-BSC-S

Dedicated Course: TR-ARM-ONL-BSC-C

Course Name

AudioCodes Routing Manager (ARM)

Course Details

Course Description:

In-Depth Training on AudioCodes Routing Manager (ARM)

This course covers the configuration, maintenance, and administration of the AudioCodes Routing Manager.

The course will cover a general introduction, its usage and the main features included in ARM. Through the explanation and online demos, students will gain experience in configuring and monitoring the operation of ARM.

Products

ARM

Target Audience

Systems Engineers, Network Architects, Consultants, and Integrators who are responsible for the planning, design, implementation, maintenance and troubleshooting of call routing and policy management in a heterogeneous voice network.

Duration

4 days

Delivery Method

Classroom instructor led or online instructor led

Certification

The course includes an ARM certification exam

General Objectives

Students are expected to be active participants in the learning process. Emphasis is placed on demonstration of all the tools and features included in the product to help students become self-sufficient in the use and support of the AudioCodes Routing Manager.

On completion of the course, students will be able to do the following:

Manage and configure the ARM (AudioCodes Routing Manager).
Identify the AudioCodes products that are supported in ARM.
Identify the functions of ARM.
Describe how ARM handles routes.
Describe how ARM handles number manipulation.
Describe how ARM administers users.
Understand the QBR (Quality Based Routing) concept.
List the ARM security features.
How to migrate AudioCodes devices (SBCs and gateways) to ARM.

Prerequisites

ACA Certification

Course Outline and Lab Activities

Introduction to ARM
ARM Architecture
ARM Management Interface
Basic Network Definition
Network Planner
ARM Basic Routing
Hands-on Lab 1 - Offline Planning
Users Administration
Call flows
ARM Advanced Routing
Migration of AudioCodes devices (SBCs and gateways) to ARM
Hands-on Lab 2 - Routing
Statistics and Reports
Calls Information
ARM Alarms
ARM Administration
Network Services
Hands-on Lab 3 - Basic Management