Introduction

AudioCodes VoiceAI Connect Enterprise enhances chatbot functionality, by allowing human communication with chatbots through voice (voicebot), offering an audio-centric user experience. Integrating VoiceAI Connect Enterprise into your chatbot environment provides you with a single-vendor solution, assisting you in migrating your text-based chatbot experience into a voice-based chatbot.

VoiceAI Connect Enterprise provides an application programming interface (API) for connecting your bot service (proprietary bot or middleware) to VoiceAI Connect Enterprise.

This API is intended for developers of bot frameworks and middleware.

The following functionality can be configured through the API:

• Bot API

• Text-to-speech API

• Speech-to-text API

• Agent Assist API