View activity log

VoiceAI Connect logs activities performed by its users.

The following activities are logged:

• Logins and logouts of users.

• Addition (new), modification, or deletion of users.

• Software updates for VoiceAI Connect.

• Configuration changes made through the Web user interface, REST API, auto-update, or command line.

• Call recording downloads and deletions.

To view the Activity Log:

1. From the Navigation menu, click Activity Log:



You can filter the activity log display by:

• Time: The date and time the activity occurred.

• User: The user that performed the activity.

• User Type: The type of user (SSH, UI, REST, AUTO-UPDATE, MIGRATION-SCRIPT, or CONFIG-FULL-SYNC)

• Action Type:

  • Security: Login

  • Security: Logou:

  • Security: Add Operator

  • Security: Edit Operator .

  • Security: Remove Operator

  • Configuration: Update

  • Configuration: SW Download

  • Calls: Delete Recording

  • Calls: Download Recording

• Description: You can run a substring search on the Description field. This is useful, for example, for finding configuration changes related to a specific bot or configuration parameter.

2. To view detailed information about a logged activity, click the Info icon:

View configuration updates

To view configuration updates:

1. Click the Info icon for a configuration-update activity to display details of the configuration change.

Details include: the user and user type who performed the update, the time of the update, and a concise description of the change.

Example:



2. Click Show changes to open a navigable tree of all changes included in the update (useful when there are many changes).

3. Use the search box (top right) to find a substring within a parameter name or value.

Example:

In the above example, in the bots section, which is a list of bot objects keyed by the name field (shown as embeddedKey), the third item, name=6116b4ee-48cd-477e-b8a5-e70e397664a9, was updated. The change added a new parameter, sensitiveInfo, set to true.