Troubleshooting - Collecting Logs

To troubleshoot your WebRTC click-to-call deployment, collect logs and send them to AudioCodes support.

➢

To collect logs:

1.

Access Google Chrome’s Developer mode, by pressing Ctrl + Shift + I, or F12.

2.

Go to the Console tab.

3.

Click the gear icon in the top-right sidebar.

4.

Select the ‘Preserve log’ check box.

5.

To save the logs to a file on your computer:

a.

Click anywhere in the log.

b.

From the drop-down menu, choose Save as.