Call Recordings
The Call Recordings tab is available only for tenants that have CIC2 or CIC3 configured as a built-in option.
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1.
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Open the System Settings page (Configuration > System Settings > Call Recordings). |
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2.
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Under 'General' field, enter the Tenant Domain and Azure Tenant ID. |
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3.
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Click Save. After saving, you need to complete three consent actions. |
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4.
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Click each of the buttons below and complete the Microsoft consent process. These consents are mandatory to enable call functionality in the customer’s environment. |
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Consent: AAD Groups & Users |
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Consent: Recording Calls
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5.
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Once completed, you can optionally configure your own storage. You can add up to 10 external storage locations. |
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This is only relevant if the customer prefers to use their own storage. |
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By default, Voca provides built-in storage for up to 12 months. |
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Customers requiring retention beyond 12 months must configure their own storage. |
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6.
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Click Add new Blob Storage. |
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7.
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Click Save Changes to save your changes. |
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8.
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In the 'Friendly Name' field, enter a name for your storage. |
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9.
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Enter a connection string.An Azure Blob Storage connection string is a text value that specifies how your application connects to a specific storage account, including its location and authentication details. |