Worker Login-Logout Report

The Worker Login-Logout Report presents the workers’ Logged-in and Logged-out times. This report is separated by each Worker’s name.

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To generate a Worker State Report:

1.

Open the Worker Login-Logout Report page (Reports > Interaction Center Reports > Voice Reports > Worker Login-Logout Report); the following appears:

2.

Select the appropriate filter fields to generate your report:

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Date From: Defines this report for a specific time range.

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Date To: Defines this report for a specific time range.

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Worker: Defines information that is related to a specific worker.

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Worker Group: Defines information that is related to a specific worker group.

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Timezone Display Mode: Defines this report in different time zones. The time zone of calls can be one of the following options:

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Tenant time zone: Defines the information in this report based on the tenant configured time zone.

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Flow time zone: Defines the information in this report based on the time zone configured under the Telephony Setting settings.

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Local time zone (Web): Defines the information in this report on the browser local time zone.

3.

The following is a description of the report fields.

Report Column	Description
Worker Name	Defines the name of the worker.
Logged-In Time	Defines the date and hour of the login.
Logged-Out Time	Defines the date and hour of the logout.
Logged-Out Reason	Defines the cause of the logout: 1. Supervisor Logout: When the supervisor logs out the worker. 2. Connection Lost: Indicating network issues. 3. Worker Logout: Worker-initiated logout from the Worker Application.
Duration	Defines the elapsed time between the login and logout time.

4.

Click Generate to generate the report; click Export CSV to export the report in CSV format.