Deleting a Worker
The procedure below describes how to delete a Worker.
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1.
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Open the Workers page (Configuration > Routing > Workers); the following appears: |
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2.
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Select the Worker you wish to delete by selecting the corresponding check box. |
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3.
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From the ‘Actions’ drop-down menu, choose Delete Worker. |
A confirmation message box appears.
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4.
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Click OK to confirm deletion. |
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At least one skill must be selected if the user is defined as a Worker. |
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The Administrator can set different score levels for each Worker's skill that has been selected (The Score level indicates the Worker's level of expertise in that skill). |