Disabling a Contact

When you disable a contact, the system removes the contact from the Contact Detection List.

When a "disabled" contact calls the system, it will be recognized as non-employee caller.

The procedure below describes how to disable a contact.

➢

To disable a contact:

1.

Open the Contact Details screen (Contacts > Contacts List).

2.

Select the contact you wish to disable by selecting the 'Contact' check box.

3.

From the ‘Actions’ drop-down menu, choose Disable Contacts; the following appears:

4.

The status is set to "disabled" as shown in the figure below: