Protecting a Contact

In most cases, the Contacts List is retrieved from an external source (e.g., Active Directory or a CSV file). Organization administrators have the option to change specific contact details and set the contact to Protect mode. By doing this, a re-synchronization of the Contacts List will not override the change.

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To protect a contact:

1.

Open the Contact Details screen (Contacts > Contacts List).

2.

Select the contact you wish to protect by selecting the 'Contact' check box.

3.

From the ‘Actions’ drop-down list, choose Protect Contact; the following appears:

The selected contact appears with a status of "Protected".