Adding a Callback
The procedure below describes how to add a Callback.
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1.
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Open the Callback page (Configuration > Routing > Callback); the following appears: |
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2.
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Click Add New; the following appears: |
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3.
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In the 'Callback Name' field, enter the name of the Callback. |
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4.
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In the 'Description' field, enter a description of the Callback. |
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5.
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In the 'Max Retries' field, enter the maximum number of callbacks that will be attempted to reach a caller. |
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6.
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In the 'Retry Timeout (Min.)' field, enter the number of minutes that Voca waits after a failed callback attempt before injecting the call into the queue again. |
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7.
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In the 'Ringing Timeout (Sec.)' field, enter the time that Voca waits for the remote side to answer the call. |
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8.
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From the 'Greeting' drop-down list, select the prompt that will be heard by the callers when they receive the callback once their turn arrives. |