Voca Benefits

The following is a list of the benefits that Voca offers:

■

Built-in, multi-language, Conversational AI

■

No-code IVR flow designer

■

Actionable call queuing

■

Teams presence-based routing

■

Skill-based routing

■

Modern Teams-based agent desktop

■

Real-time dashboards

■

API-based integrations (CRM, ERP, etc.)

■

DTMF collection and generation support

■

Historical IVR reports and analytics

■

Conditional routing logic

■

Multi-tenancy

■

14 supported languages

■

Unique vocabulary (contact and product names, locations, and departments)