Adding a Chat Conversation Template
The procedure below describes how to add a Chat Conversation template.
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To add a Chat Conversation Template: |
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1.
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Open the Conversation Templates page (Configuration > Routing > Conversation Templates); the following appears: |
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2.
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Click Add New; a drop-down menu appears: |
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3.
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From the drop-down menu, choose New Chat Template; the following appears: |
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4.
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In the ‘Chat Template Group Name’ field, type a name for the template group. |
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5.
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In the 'Description' field, type a description for the template group. |
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6.
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Under Chat Template, in the ‘Template Name’ field, type a name for the template. |
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7.
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Click the 'Data' field to add the template's content. |
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8.
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To add additional templates to the group, click  . |