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Voca CIC Administrator's Guide Version 11.4 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Flow Designer
Configuration
configuring-interaction-manager
Adding a Voice Prompt
Configuring Menu Settings
Configuring Routing
Configuring Skills
Configuring Workers
Configuring Worker Status Events
Configuring Conversation Templates
Adding a Conversation Templates
Adding an Email Conversation Template
Adding a Chat Conversation Template
Editing Conversation Template
Deleting a Conversation Template
Configuring Workers Group
Configuring Callback
Configuring Queues
Defining Working Hours
Defining Events and Holidays
System Settings
Access Management
Dialplan Settings
Producing Reports
Actions
Call Dispositions
Appendix: DNIS Number for Operator Connect / Microsoft Calling Plan
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Adding a Conversation Templates
This section describes how to add a Conversation Template for email and chat interactions.
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