Introduction

Welcome to AudioCodes Voca Conversational Interaction Center (CIC) Flex Application! This document provides step-by-step instructions on how to use the Voca CIC Flex Application.

The Voca CIC Flex Application is a web-based application for Flex Members (Agents) to handle voice interactions and daily tasks tied to their roles, in one screen. From handling customer interactions to accessing real-time customer information, each step in this document powers Flex Members to masterfully use Voca CIC in minutes. Let’s jump in and show you the full potential of your new Flex Application experience!