Enhanced Microsoft Operator Connect & Calling Plan Support

We're excited to announce a major enhancement to Voca CIC: new way to integrate with Microsoft Operator Connect and Calling Plans! With a single checkbox, Tenant Administrators can automate the integration process, making contact center integration with Microsoft Teams Phone easier to manage. This integration introduces a new topology for Voca CIC, connecting seamlessly with Microsoft Teams via Operator Connect and Microsoft Calling Plans, eliminating the need for a Session Border Controller (SBC). This new integration ensures caller metadata, such as caller ID and custom SIP header data, is preserved from the carrier to Voca CIC.