New Language Options in the Voca CIC Worker Application UI
The Voca CIC Worker application now supports over 14 language options, allowing Workers to set up the user interface in their native language. This update makes Workers more comfortable with the Worker Application, helping Workers navigate the interface more quickly and reducing the risk of language-related errors when engaging with customers.
Impact on User and Administrator Experience
Each Voca CIC agent can now choose their preferred language for the Voca CIC Worker Application.
The 14 languages include:
