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Voca Conversational Interaction Center Worker & Supervisor Application - AudioCodes
Notice
Introduction
Logging into Voca CIC Worker Application
Main Window
Voice Channel Interactions
Email Channel Interactions
Webchat Channel Interactions
Viewing Queue Statistics Supervisor
Viewing Missed Call Queues
Team Management for Supervisors
Logging Out of Worker Application
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Voca Conversational Interaction Center - Worker & Supervisor Application
User's Manual
Version 12.0
www.audiocodes.com
