Introduction

Welcome to AudioCodes Voca Conversational Interaction Center (CIC) Worker Applicationand Supervisor! This document provides step-by-step instructions on how to use the Voca CIC Worker Application.

The Voca CIC Worker Application is a web-based application for Workers (Agents) to handle voice and digital interactions and daily tasks tied to their roles, in one screen. From handling customer interactions to accessing real-time customer information and contact center statistics, each step in this document powers Workers to masterfully use Voca CIC in minutes. Let’s jump in and show you the full potential of your new Worker Applicationand Supervisor experience!