Uploading Numbers

The Customer Leads page lets you upload phone numbers to the customer tenant service. Numbers are attached to a Calling Profile that is mapped to the SBC device used to route calls for the configured numbers. The following Number types can be configured and uploaded:

■

Numbers for assigning to Contact Center agents

■

Numbers for assigning to calling users (not applicable to the CX service)

■

Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca (not applicable to CX service)

You can also configure CAC Profiles that are designed to manage and limit the number of concurrent calls handled by SBC devices on the level of the SIP Connection entity. This prevents network resource overload. On Live Platform, CAC Profiles can also be used for Metering customer tenant services; phone numbers that are uploaded to the customer tenant and routed through theses SIP connections can also be configured with these profiles.

Ensure you have added a SIP Connection prior to uploading numbers (see Add Live Webex Cloud Connect SIP Connection).

➢

To upload numbers:

From the Webex Cloud Connect drop-down list, choose Webex Cloud Connect > Open Services Page.

From the Tenant drop-down list, choose the Service Provider tenant and then click Select.

The table below describes the parameters in this page.

Parameter	Description
Full Name	Name of the customer.
Service Name	Name of the service.
Customer	Name of the customer attached to the service.
Channel Name	Name of the attached channel.
Status	Deployment status (see Deploy Status and Status Indicators).
Organization ID	Webex Cloud Connect Organization ID
Consented On	The time and date when the customer service was deployed.
Last Modified	The time and date when the service was last updated. For example, numbers uploaded.

Select the check box adjacent to the relevant service and then from the ...menu, choose Upload Numbers.

From the Calling Profile drop-down, choose the Calling Profile to apply to the number.

In the Service Info field, enter the name of the Service for which you are uploading. This field is used by the Metering service.

Click Export Example to open a CSV file including example phone numbers. All numbers should be configured in E.164 format with the following validation rules:

●

A + sign.

●

Country calling code (international).

●

Local area code.

●

Local telephone number or subscriber number.

The number has the following structure: [+][country code][area code][subscriber number].

Example United States Telephone number: +12127881500

●

Country code: 1