Uploading Numbers
The Customer Leads page lets you upload Contact Center agent phone numbers to the customer tenant service. Numbers are attached to a Calling Profile that is mapped to the SBC device used to route calls for the configured numbers. You can also also optionally configure CAC value which limits the number of concurrent calls for the configured number.
Ensure you have added a SIP Connection prior to uploading numbers (see Add Live Webex Cloud Connect SIP Connection).
| ➢ | To upload numbers: |
| 1. | From the Webex Cloud Connect drop-down list, choose Webex Cloud Connect > Open Services Page. |
| 2. | From the Tenant drop-down list, choose the Service Provider tenant and then click Select. |
The table below describes the parameters in this page.
|
Parameter |
Description |
|---|---|
|
Full Name |
Name of the customer. |
|
Service Name |
Name of the service. |
|
Customer |
Name of the customer attached to the service. |
|
Channel Name |
Name of the attached channel. |
|
Status |
Deployment status (see Deploy Status and Status Indicators). |
|
Organization ID |
Webex Cloud Connect Organization ID
|
|
Consented On |
The time and date when the customer service was deployed. |
|
Last Modified |
The time and date when the service was last updated. For example, numbers uploaded. |
| 3. | Select the check box adjacent to the relevant service and then from the ...menu, choose Upload Numbers. |
| 4. | From the Calling Profile drop-down, choose the Calling Profile to apply to the number. |
| 5. | In the Customer SIP Connection field, enter the name of a configured PSTN SIP Connection. |
| 6. | In the Service info field, enter the name of the service or related information. This field is used by the Metering service. |
| 7. | From the Number type drop-down, choose one of the following Number types: |
| ● | User |
| ● | Contact Center |
| ● | Service Number |
| 8. | In the CAC value field, enter the number of concurrent sessions to apply to the number. For 'User' Number types= 2 ( hard-coded non-configurable value). |
| 9. | Click Add Number to add individual numbers. |
| 10. | From the drop-down, choose either Single or Range. |
All numbers should be configured in E.164 format with the following validation rules:
| ● | A + sign. |
| ● | Country calling code (international). |
| ● | Local area code. |
| ● | Local telephone number or subscriber number. |
The number has the following structure: [+][country code][area code][subscriber number].
Example United States Telephone number: +12127881500
| ● | Country code: 1 |
| ● | Area code: 212 |
| ● | Subscriber number: 7881500 |
| 11. | Enter the numbers to upload in the relevant field and then click Submit. A confirmation message is displayed. |
| 12. | Click Download numbers template to open an example CSV file including the correct format for importing numbers. |
| 13. | Configure the file including the list of numbers that you wish to import. All numbers should be in E.164 format as described above. |
The figure below shows how to configure the cells with the '+' value before the country code prefix.
| 14. | Click Import File. |
| a. | Browse to the location of the file. |
| b. | Click Import. |
The number of valid and invalid entries in the CSV file are indicated. Close the dialog.
The successfully imported number range is displayed.
The figure below displays an example of an invalid range (missing + sign).
| c. | Click Submit. A confirmation message is displayed. |
| 15. | Click the Numbers Management tab. Search for your customer and view the new numbers that you have just added. |
