Attach Locations on Live Platform

You must attach Webex locations to your customer. Locations configured on Webex Cloud Connect are configured as follows:

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If the service is onboarded using the 'Integration' mode, locations are synchronized automatically and you can choose them from the Location drop-down. The Webex Organization ID is filled automatically. The list is automatically synced each time that it is opened.

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If the service was onboarded using the 'Non-Integrated' mode, you must add locations manually and configure the Location ID (extract from the Webex Cloud Connect organization).

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Do the following:

1.

In the Customer Leads page, select the relevant customer lead, and then from the ...menu, choose Locations.

2.

Click Add Location.

3.

From the Location drop-down list, do one of the following:

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If you onboarded the customer using the Integrated option: Choose the desired location (the locations in the list that have been synchronized from the Webex Cloud Connect platform, see Add Site Locations on Webex Cloud Connect).

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If you onboarded the customer using the Non-Integrated option, click Add Location and then enter the name of the location matching one of your locations configured on Webex Cloud Connect.

4.

If you onboarded the customer using the 'Non-Integrated' option, enter the 'Location ID' (this field is filled automatically if you onboarded the customer using the 'Integrated' option).

5.

Enter the Country dialing code of the location configured on the Webex Customer Organization.

6.

From the Calling Profile drop-down list, choose the relevant calling profile and then Submit. The new location entry is displayed.