Onboarding LiveOps 360 Services

This procedure describes how to onboard liveOps 360 services. Prior to onboarding, ensure that your Service Provider has setup Live Platform according to the required prerequisites and that they have added the LiveOps 360 Management service and have connected the relevant AudioCodes device to the Management service.

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To onboard the Live Ops360 service:

Do one of the following:

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In the Services page, from the Add Service drop-down, choose Live Ops360.

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In the Customers page, select the check box adjacent to the relevant customer and then from the Add Service drop-down, choose Live Ops360.

The Onboarding form is displayed.

Configure parameters according to the table below.

Parameter	Description
New Service Name	The name of the new service.
Contact Name	The name of the contact.
Phone Number (E.164)	The phone number of the M365 tenant admin.
Email	The email of the M365 tenant admin.
Customer License	The license type for the service. Default: Essential
Comments	Free text notes.

Click Submit. Once the service is successfully added, a message similar to the following is displayed.

Once created, notice that the Deploy status is Ready.

From the Services page, from the Service Actions drop-down, open the Service portal (Live Ops360 > Open Services page). Notice that the customer status is also indicated as Ready.

Proceed to Add SIP Connections.