LiveOps 360

Live Platform lets you monitor and analyze customer call traffic traversing AudioCodes devices that are paired by your Service provider to customer LiveOps 360 services. You can configure SIP connections in the Service portal based on the entities configured on these devices. Traffic is segregated and aggregated for paired end customer services according to these connections. You can then monitor, analyze and run reports on call traffic traversing these connections:

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Voice quality metrics

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Network topology views

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Call Detail Records (CDRs)

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Call flows and PCAP downloads

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Alarm notifications

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Customer-specific reports

See Live Ops 360