Product Details

You can either enter the Serial Number or select the Product Name from the list.

■

By Serial Number: Provide the Serial Number/Machine ID for your device when opening the ticket as shown in the following figure. This enables us to validate your support entitlement for this device. The support coverage for the specific Serial Number will also be displayed on screen.

■

By Product Name:  Use this option if you do not know the Serial Number of the device. Without the Serial Number or Service Contract number, support may be limited, but please provide the product details as shown in the following figure. You will be able to submit a ticket without entering the Service Contract Number if you do not have the Service Order number available at the time of submitting the ticket.