Interaction Insights Onboarding

Before the end-customer can onboard and configure their Interaction Insights service, you must:

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Create or assign a Live Platform customer that is designated to manage the Interaction Insights service (see Add Customers).

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Create the Interaction Insights service tenant (see Onboard Interaction Insights Services).

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If SIPREC recording is enabled, add the Live CX service to the customer and set it up for SIPREC (see Onboard Your Live CX Customer with SIPREC).

Once the customer and the services have been added, the end customer can run the Quick Start Onboarding wizard to setup their Interaction Insights service. The customer runs the wizard from the Interaction Insights web portal using the Global admin of their tenant. They can later add Azure customer operators to manage the service.