Displaying Customer Details (Show Customer)

You can display a summary of the customer details.

➢

To display customer details:

1.

In the menu bar, choose Topology and then select the Customers tab.

2.

Select the check box adjacent to the customer whose details you wish to display and then click Show.

The table below describes the Customer Details snapshot pane.

Status Type	Description
General and Services
Name	The name of the service.
Status	The status of the Management entity (see Management Statuses).
Azure Tenant ID	Microsoft Tenant ID of the customer.
Tenant	Name of the Service Provider tenant.
Management and QoE Status	The status of the Management and QoE entities (see Management Statuses).
Active Alarms	The breakdown of the Active alarms. Click to drill down to the Alarms page (see Monitoring Alarms from Customer Service Sites).
SIP Connection Calls Statistics	Voice Quality statistics retrieved for all SIP connections.
Teams Calls Statistics	Voice Quality statistics retrieved from all Teams devices (when a Microsoft Teams connection is attached, see Managing Teams Devices).
Devices	Voice Quality statistics retrieved for all attached Hybrid devices (see Hybrid Entities).
Customer Calls	List of customer calls (see Monitoring Calls from Customer Sites).