Adding Local Live Platform portal users in IAM

Once your Live Platform portal tenant user has been registered to IAM with the appropriate role by your Service Provider or Channel reseller, you can access the IAM interface through single sign-on (SSO) from Live Platform's Welcome drop-down menu and add additional users to your tenant. The table below describes the roles that can be assigned to Live Platform tenant admin users.

Live Platform User	Tenant Admin User	Other Tenant Users
Service Providers	Admin	■ Admin ■ Monitor ■ Operator
Channels	Admin	■ Admin
Customers	Operator	■ Admin ■ Monitor ■ Operator ■ Operator Lite (Direct Routing and Device Manager services only)

Adding a local management user for Live Platform through IAM includes the following:

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Selecting the Live Platform account (entity or tenant)

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Defining the user's email address

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Configuring MFA

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Defining the user's role (permission level)

Once you have added a user, the IAM system automatically sends an email to the user's email address to notify the recipient of being added as a management user for the specific Live Platform account. The recipient then needs to register as a user with Live Platform. You can enable multi-factor authentication (MFA) to add an extra layer of security to your Live Platform user sign-in process. After entering your Live Platform credentials, you're prompted to provide a verification code. Live Platform supports the following MFA methods for providing a verification code:

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Email - a verification code is sent to your registered email address.

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Authenticator app (e.g., Microsoft Authenticator) - a verification code is generated by your authenticator app after you scan a QR code.

MFA can either be enabled globally for the Service Provider IAM account by AudioCodes Professional Services, or can be enabled individually for each user. After enabling MFA, the next time you sign in to Live Platform, you're prompted to setup the MFA method. You can always change the MFA method during sign-in.

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To add a local management user in IAM:

1.

In your web browser, go to the Live Platform URL.

2.

Click Sign In.

3.

Enter the credentials of your IAM user. The Live Platform portal opens.

4.

Click the Welcome drop-down menu located in the top-right corner of the Live Platform portal page, and then choose Access control (IAM):

The IAM interface opens displaying the User Role Mappingspage. The page lists all users added to a specific Live Platform account (entity). The example below shows a single user with Admin security level (role) for the Live Platform entity"BradChannel".

5.

Click your profile icon located in the top-right corner, and then from the drop-down menu, choose Edit User; the User Profile page appears:

i.

Click the Require MFA at Login toggle switch to turn it on.

ii.

Click Update; a success confirmation message is displayed.

iii.

Close the browser page.

6.

From the 'Account' drop-down list, select the Live Platform entity (tenant) to which you want to add the user.

7.

Click the Add User and Role button; the Add User Role Mapping dialog box appears:

8.

In the 'email' field, enter the email address of the user.

9.

From the 'Roles' drop-down list, select role for the user:

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Admin

10.

Click Add; IAM automatically sends a message to the user's email address to invite the user to join (register) and manage the specific Live Platform account. For information on how a user registers for the Live Platform account, see Inviting Users to Register to IAM.