Day Two Management using the Service Portal

You initially access the Service portal for running the Quick Start wizard. In Day Two, you can use the Service portal is used for managing your call recordings.

■

Show a Service

■

Recording Settings

■

Interactions

■

Managing Active Calls

■

My Active Call

■

System Settings

■

Monitoring

See also a summary of Operator permissions for the Interaction Insights service.

■

Interaction Insights Service User Permissions