Live CX Service Management
The Customer page lets you configure numbers uploaded by your Service Provider or Channel Reseller. You can configure the SIP Connection to route the Incoming call, configure Screening numbers to prevent call back and configure Call Forwarding numbers for when the Callee is absent or does not wish to be disturbed.
| ➢ | To open customer page: |
| 1. | In the Services page, from the Live CX drop-down, choose Open Customer Page. |
The table below describes the parameters in this page.
|
Parameter |
Description |
|---|---|
| Number | Uploaded phone number. |
| Customer Name | Name of the customer service to which the number is assigned. |
| Customer SIP Connection | Name of the SIP Connection for which incoming and outgoing calls for this number are connected. |
| Modified On | Time and Date of the last modification of the number. |
| 2. | Select the check box adjacent to the number that you wish configure, and then click Settings. |
| 3. | Configure the following and then click Submit: |
| ● | Outgoing: Enter the number used for Outgoing calls which prevents users from returning call to the incoming number. This feature is used, for example in Call Centers where customers may wish to call back the Support agent. |
| ● | Incoming: From the SIP Connect Route drop-down, choose the SIP Connection for routing incoming calls. |
| ● | Forward: Enter number to forward the call (configured on the same SIP Connection as the Incoming number). |