Live CX

AudioCodes’ Live CX is a portfolio of solutions based on our field-proven technology used by hundreds of contact centers around the globe. It enables you to easily connect to roaming customers and agents on any voice channel with voice automation, all while controlling your budget and maintaining a high level of voice quality and service availability. AudioCodes’ Live CX for Contact Center solutions includes:

Conversational AI frameworks integration
Agents’ work from anywhere
Voice and video click-to-call from your websites and mobile applications
SIP trunk and BYOC connectivity
Call connectivity with Microsoft Teams

AudioCodes’ Live CX is a portfolio of solutions delivered as a cloud service or managed at the customer data center. The offering is available via AudioCodes’ global community of partners and service providers, so you can get the best fit for your company’s unique needs.

Your provider or reseller can then create SIP connections between the managed SBC device (Service Provider SBC or BYOC device) or and the PSTN and UC platform and assign them to a dedicated Calling Profile. SIP Connections can also be created between the managed SBC device and a remote device such as a Media Pack or sub-service such as Fax server and Auto-Attendant. Your provider can then upload numbers and route them through your PSTN connection. In Day Two you can configure number functionality such as screening outgoing numbers and configuring number forwarding.

Live CX Service Management
Live CX Service User Permissions