Services Details Quick Glance
The Service Details pane provides you with a quick glance summary of the status of the service.
Meeting Insights
Interaction Insights
Direct Routing Service Details
Device Manager Service Details
Hybrid Entities
Live CX Service Details
Live UC Service Details
Zoom Peering
Voca Service
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Parameter |
Description |
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Name |
Service Shortname as defined in the Onboarding. |
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Status |
Management Status (see Management Statuses) |
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Deploy Status |
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Full Name |
Service Full name as defined in the Onboarding. |
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Customer |
Name of the customer attached. |
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Service Type |
Live Platform Service Type:
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License Type |
The License type of the service:
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Enabled |
Indicates whether the Live Platform license is enabled for the service. |
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CAC Profile (Direct Routing and Operator Connect) |
Enable Call Admission Control (CAC) profile with configured number of sessions. |
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Carrier ID |
The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device). |
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Used DIDS |
Phone numbers that are loaded to the SBC and assigned to users. |
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Unused DIDS |
Phone numbers that have are loaded to the SBC, however have not yet been assigned to users. |
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Total DIDS |
Total number of phone extensions that are loaded to the SBC. |
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Users Count |
Number of managed users. |
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Tenant |
Name of the attached Live Platform Service Provider tenant. |
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Management and QoE Status |
Indicates the status of the Management and QoE managed entities. |
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Active Alarms |
Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Service Sites. |
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Device Manager |
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Service Device URL |
The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network. |
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Max Meetings Devices |
The Maximum number of licensed Meeting Room devices. |
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Max Personal Devices |
The Maximum number of licensed Personal Devices. |
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Meeting Device (Disconnected/Total) |
The number of disconnected devices in proportion to the total number of devices that are attached to the service. |
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Live CX |
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Metering Tag |
The ID tag used to identify the SIP Connection that is attached to the service. For example sb1-1316004-508-3. This value is also displayed in the SIP Connection details in the Services page. Note that the Live Platform instance is appended to the value in the Live Platform Service Details.
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Total DIDs |
The total number of DIDs loaded to the customer tenant. |
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Contact Center DIDs |
The total number of DIDs loaded to customer tenant of number type Contact Center (this is the only number type supported for the CX service). |
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Live UC |
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Metering Tag |
The ID tag used to identify the SIP Connection that is attached to the service. For example sb1-1316004-508-3. This value is also displayed in the SIP Connection details in the Services page. Note that the Live Platform instance is appended to the value in the Live Platform Service Details.
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Total DIDs |
The total number of DIDs loaded to the customer tenant. |
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User DIDs |
The total number of DIDs assigned to customer tenant of number type "user" for user voice calling. |
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Contact Centers DIDs |
The total number of DIDs loaded to customer tenant of number type Contact Center. |
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Service Number DIDs |
The total number of DIDs loaded to customer tenant of number type Service for service numbers such for applications such as Fax IVR and Emergency calling. |
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Service Numbers CAC |
The total CAC value aggregated for the Service numbers DIDs. |
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Zoom
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Total DIDs |
The total number of DIDs loaded to the customer tenant. |
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Unused DIDs |
The total number of DIDs that are not yet assigned to users. |
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Contact Centers DIDs |
The total number of DIDs loaded to customer tenant of number type Contact Center. |
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Service Number DIDs |
The total number of DIDs loaded to customer tenant of number type Service for service numbers such for applications such as Fax IVR and Emergency calling. |
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Service Numbers CAC |
The total CAC value aggregated for the Service numbers DIDs. |
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Interaction Insights
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Unlimited Retention (Interaction Insights) |
Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service. |
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| Video & Screen Share | Indicates whether Video & Screen sharing recording is enabled for the service. | ||||||||||||||||||||||||||||||||||||
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Meeting Insights |
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AI Monthly Quota |
The Total number of hours allowed for AI usage per month, configured in the Tenant Management ('AI Monthly Hours'). |
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AI Monthly Hours Consumed |
The Total number of hours consumed for AI in the month. |
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Voca CIC |
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Tier |
Multitenant tier. |
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Quantity |
Number of licensed users for the tier. |
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CIC Session |
Number of IVR and IVA sessions. |
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AI Session Services |
- |
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Agent Insights Sessions |
- |
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Admin Email |
Email of the tenant administrator of the service. |
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Domain Name |
Domain Name of the Voca Service. |
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Tenant |
The Voca Service Provider. |
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SIP Connections
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Parameter |
Description |
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Name |
The name of the SIP Connection for the service. For example, SouthSide-c. |
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Source |
The name of the SBC attached to the SIP Connection. |
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Users Count |
The counter representing the voice-enabled users |
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CAC Profile |
The name of the preconfigured CAC Profile call session number template. |
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Carrier Name |
The name of the configured Proxy Set. |
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Management Status |
See Management Statuses. |
Teams
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Parameter |
Description |
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Name |
Name of the SIP Connection for the service. For example, SouthSide-c. |
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Management Status |
See Management Statuses. . |