Exporting Active Calls

You can export the list of Active Calls to an Excel file. A separate entry is created for each currently Active call.

➢ To export a list of active calls:
1. In the Icon pane, click .

2. Click the Export button to export data. The following shows an example exported file.
Copy 
Report Header                                                                                                        
Requested By    MOD Administrator                                                                                                    
Created At    2024-06-17T09:07:55.322Z                                                                                                    
                                                                                                        
Search Criteria                                                                                                        
                                                                                                        
                                                                                                        
Call Id    Target Display Name    Target Upn    OnBehalfOf    TransferredBy    TransferredTo    Called Party    Calling Party    Answered By    Answered time    Start Time    Release Time    SipCallId    SysCallId    Call Direction    Call Type    Release Cause    Notes    Participants    Files    Media Audio Status    Expiration    QueueName    DoubleRecordingType    PairedCall    Tags    Call Link
666ed2822a44e64a82cda302    AlexW@M365x21689653.OnMicrosoft.com    AlexW@M365x21689653.OnMicrosoft.com                        Alex Wilber    2024-06-16T11:55:01.621Z    2024-06-16T11:54:42.471Z        1-8692352b214e4a418aaea352fd63fd35-2024061611544247    9d756424-e79c-4095-b2be-0cd364b74498    None    Conference_Internal                    Recording    2025-06-16T11:54:42.471Z        Primary        SalesOrder    https://stngqa.ai-logix.net/ui/interactions/666ed2822a44e64a82cda302
666ed51d2a44e64a82cda3cc    ChristieC@M365x21689653.OnMicrosoft.com    ChristieC@M365x21689653.OnMicrosoft.com                        Christie Cline    2024-06-16T12:06:09.765Z    2024-06-16T12:05:49.196Z        1-a4a790f99c6c40edb5100de2ce57c2cb-2024061612054919    9d756424-e79c-4095-b2be-0cd364b74498    None    Conference_Internal                    Recording    2025-06-16T12:05:49.196Z        Primary        Help Desk    https://stngqa.ai-logix.net/ui/interactions/666ed51d2a44e64a82cda3cc

The table below describes the fields in the exported data record.

Field

Description

Call Id

Unique call id

Target Display Name

The M365 username of the targeted user.

Target Upn

The M365 username of the targeted user.

OnBehalfOf

The name of the party for whom the call was transferred.

TransferredBy

The name of the party who transferred the call.

TransferredTo

The name of the party to whom the call was transferred.

Called Party

The M365 user receiving the call.

Calling Party

The M365 user initiating the call.

Answered By

The party who answered the call.

Answered time

The time that the call was answered.

Start Time

The time when voice recording commenced.

Release Time

The time the call was released.

SipCallId

The SIP CallId passed in the SIP Header.

SysCallId

Indicates the ID used to identify the call (also known as 'Original Call ID'). This value may be either the original call id or scenario id (Teams). For example, when recording a Teams call between user A and B the id of the call between A and B is displayed. This ID is also displayed in the Teams CDR.

Call Direction

Incoming or Outgoing

Call Type

Indicates the type of the call. One of the following values:

■ Internal Meeting
■ External Meeting
■ Internal Meeting with External Participants
■ Externalp2p
■ PSTN p2p

Release Cause

Indicates the reason why a call is disconnected. One of the following values:

■ Normal: The call was answered and then released.
■ Failure: The call or recording was stopped due to an error.
■ Missed: The Targeted user didn’t answer an incoming call.
■ Abandoned: The Targeted user made an outgoing call and hanged up before the call was answered
■ Transferred: The call was transferred to another call.

Notes

Option to add notes to the Interaction record (see Adding Notes to Interactions).

Participants

The names of the call participants

Files

This field is currently not supported.

Media Audio Status

One of the following values:

■ Available: The interaction is available for playback.
■ Pending: The interaction is pending database synchronization.
■ Recording: The Interaction is currently being recorded.
■ Failed: The recording failed.
■ Unavailable: The recording is unavailable.
■ Deleted: The recording has been deleted.

Expiration

Indicates the date that the call recording is purged as defined in the Recording profile.

QueueName

Teams Queue Call Instance ID when configured in the Recording profile.

DoubleRecordingType

Indicates whether Essentials (Single Recording Audio License) or Pro (Double Recording Audio &Redundancy license) is configured for the service.

PairedCall

Indicates whether Geographical Redundancy Storage is enabled in a paired region for data disaster recovery (enabled by default when a Pro License is configured for the service).

Tags

Names of any tags assigned to the calls.

Call Link

Opens a summary of the call details with the Call Id in the URL . For example https://stngqa.ai-logix.net/ui/interactions/666ed2822a44e64a82cda302