Uploading Numbers and Number Management

The Number Management functionality has been enhanced to support the configuration of the following number types:

■

Numbers for assigning to Calling users

■

Numbers for assigning to Contact Center agents

■

Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca

The table below describes the Metering and CAC value per each number type for Webex Cloud Connect services.

Number Type	Metering Factor	Call Admission Control (CAC) Value1 Maximum concurrent call limit (incoming or outgoing)
User	The number of users.	CAC value=2 This value is hard-coded and not configurable.
Service	The configured CAC value.	CAC value can be defined.
Contact Center	The number of sessions purchased with support for session bursts.	Optional: When a CAC value is configured, this limits the number of concurrent calls the SBC device can handle for this number.

See example for uploading number in the figure below.

See example for updating number type and CAC value per number in the figure below.

See the example details for an uploaded number in the figure below.