Uploading Numbers and Number Management

The table below describes the number type and CAC value for Live CX services. The CAC value limits the maximum number of concurrent calls (incoming or outgoing) that the SBC device can manage for this number.

Number Type	Call Admission Control (CAC) Value
Contact Center	The configuration of a CAC value is optional. Maximum value-300. Numbers that are assigned the "Contact Center" are metered according to aggregated DIDs (displayed as "Contact Centers DIDs" value in the Live Platform portal Service details) and not according to aggregated CAC.

See example for uploading number in the figure below.

See example for updating number type and CAC value per number in the figure below.

See example for number settings in the figure below.