Manage Live UC numbers

The Number Management page lets you manage numbers that have been loaded to customer tenants:

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View managed DIDs: All numbers that have been loaded to service are displayed in the Number Management page. You can view the Number and change it's settings.

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Release numbers: You can remove numbers from Live Platform as required.

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Configure SIP Connections: All numbers loaded to Live Platform have an associated SIP Connection that is linked to an SBC IP Group used for routing the call and for aggregating Voice Quality and Calls data in the Live Platform Operation Center.

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Call Screening: Call screening manages incoming phone calls by identifying and filtering them before the recipient answers:

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Blocks unwanted cold calls from sales agents or from Spam numbers to minimize distractions and interruptions in every day operations

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Prioritizing to only answer calls from specific contacts or numbers or direct routing of urgent calls to users while routing less urgent calls to voice mail.

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Enhancing Security by verifying the identity of the caller before connecting the call.

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Improving Productivity by ensuing that only relevant calls reach employees.

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Call Forwarding: Call forwarding is a telephony feature that redirects incoming calls to another number or destination.

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Automatically forwards calls when the line is busy, unanswered, or out of service.

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Lets employees receive work calls on their mobile phones or home lines when away from the office.

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Routes calls to an on-call staff member or voice mail outside of business hours.

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Directs calls to different departments or team members based on availability or workload.

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Ensures business continuity by forwarding calls to alternate locations during outages or emergencies.

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Forwards unanswered calls to voice mail for later retrieval.

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Number Types: Each number can be configured for one of the following types:

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User: Numbers for assigning to calling users (not applicable to CX service)

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Service: Numbers for assigning to services running external applications such as Emergency Calling applications and Fax IVR or Voca (not applicable to CX service)

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Contact Center: Numbers for assigning to Contact Center agents

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CAC Values: Configure CAC value for Contact Center and Service Numbers which limits the number of concurrent call sessions for the number  (the 'User' number type is only configurable by SysAdmin). See below for more information.

The AudioCodes Metering service is used by AudioCodes to charge customers for services. The metering service calculates customer billing based on the components described in the table below.

Number Type	Metering Component
User	User numbers are metered according to the following component: ■ DIDs: Numbers that have been uploaded to a service that are configured with the following Number types (Display labels in the Live Platform portal Service details pane) User DIDs(SBC prefixes, unassigned number ranges or Line URIs), Contact Center DIDs and Service Number DIDs. The 'User' number type is configured by Sysadmin.
Service	Service numbers are metered according to the following components: ■ DIDs: Numbers that have been uploaded to a service that are configured as Service numbers (displayed as Service Number DIDsin the Live Platform portal Service details pane). ■ CAC: The aggregated CAC value for the service. The CAC value limits the maximum number of concurrent calls (incoming or outgoing) that the SBC device can manage for this number. This value represents the aggregated configured CAC on the service numbers themselves (displayed as Service Numbers CACin the Live Platform portal Service details pane). Maximum=300. ● The configuration of a CAC value for this Number type is mandatory. ● CAC for Service numbers is not billed by the Metering service.
Contact Center	Contact Center numbers are metered according to the following component: ■ DIDs: Numbers that have been uploaded to a service that are configured as Service numbers (displayed as Contact Centers DIDsin the Live Platform portal Service details pane). ● The configuration of a CAC value is optional. ● Contact Center CAC is only used for managing SBC call session resources and not for billing of the service.

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To configure numbers:

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In the Services page, select the check box adjacent to the service that you wish to configure.

2.

From the Live UC drop-down menu, choose Open Number Management Page.

The table below describes the parameters in this page.

Parameter	Description
Number	The uploaded phone number.
Service Name	The name of the service to which the number is assigned.
Customer SIP Connection	The name of the SIP Connection for which incoming and outgoing calls for this number are connected.
Number type	The Number type configured for the number when uploaded: ■ User (DID):A User-based phone number that allows the user two sessions (one concurrent call and one forwarded call transferred back through the SBC). ■ Service: A session-based unique main phone number that is limited to three or more sessions or concurrent calls (e.g., for groups of users sharing the same E.164 phone number call queues, shared calling, auto-attendants, IVRs, BOTS, hunt groups, etc.). ■ Contact Center: A session-based main phone number for a contact center. The contact center number can be limited to three or more sessions or can be open-ended (sessions will be billed according to actual usage).
Modified On	Time and Date of the last modification of the number.

You can click the down arrow adjacent to the check box to display the properties of the number.

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To configure a number:

1.

Select the check box adjacent to the number that you wish to configure and then click Settings.

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Configure parameters according to the table below and then click Submit.

Parameter	Description
Number type	The Number type configured for the number when uploaded (read-only): ■ User (DID):A User-based phone number that allows the user two sessions (one concurrent call and one forwarded call transferred back through the SBC). ■ Service: A session-based unique main phone number that is limited to three or more sessions or concurrent calls (e.g., for groups of users sharing the same E.164 phone number call queues, shared calling, auto-attendants, IVRs, BOTS, hunt groups, etc.). ■ Contact Center: A session-based main phone number for a contact center. The contact center number can be limited to three or more sessions or can be open-ended (sessions will be billed according to actual usage).
CAC value	In the CAC value field, enter the maximum number of concurrent sessions to apply to the number. This value is configurable for Contact Center and Service numbers. For Number type 'User', this value is configured by Sysadmin.
Outgoing (Caller ID Override)	Enter number for allowing CLIP No Screening for a caller to present a custom caller ID as a screening number that is not the actual number assigned by the network provider and that is not verified. This number should be in E.164 format.
SIP Recording Type (Single or Double)	■ Single: The service is deployed with Interaction Insights Essential License for Single Recording users. ■ Double: The service is deployed with Interaction Insights Pro License with Double Recording for redundancy. ● This parameter is not displayed by default: it must be configured by AudioCodes Professional services. ● Ensure that SIPREC is enabled for the service (see Onboard Interaction Insights Services).
SIP Connect Route	From the SIP Connect Route drop-down, select the SIP Connection for routing incoming calls.
Forward	Enter the destination number to forward incoming calls to this number (the number you are configuring). Both numbers are configured on the same SIP Connection.

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To release a number:

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Select the number adjacent to the number that you wish to release and then click Release.

A confirmation dialog is displayed. Click Remove.

The following confirmation is displayed: