Send Email link to your Admin account
You can access the Invitation wizard to automatically create the new Application registration by sending an email to your Service Provider administrator account. Alternatively, you can open the Invitation wizard by copying the Authentication URL from the Pending Invitations page in the Multitenant portal.
Ensure that the Application Administrator admin role is assigned to the customer tenant M365 admin (User Principal Name-UPN) that you configure in the step below.
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1.
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Login to the customer Azure tenant portal with your Live Platform Service Provider admin user. |
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2.
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In the Services page, from the Add Service drop-down, select Direct Routing. |
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3.
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Choose the relevant customer. |
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5.
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Enter Full Name of Service – Free Text. |
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6.
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Enter Unique Short Name of Service - Define a unique name for the new service. |
The name should comply with the following rules:
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The string should be 3-15 characters long |
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The following characters cannot be used: \ / : * ? " < > |audit |
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Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces. |
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Unique name per Service |
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7.
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Select the relevant license type Hosted Essentials+ or Hosted Pro license Type. |
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8.
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Select the number of licensed users. A maximum of 500 users can be configured per service. |
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9.
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Select the check box Send link to IT administrator for authentication, enter the email address of your Live Platform Service Provider admin user, and the click Next. |
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10.
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In the Multitenant portal, open the Pending Invitations page (Monitoring > Service > Pending Invitations). |
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11.
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Click Auth URL link, copy the URL and paste it in your browser. |
The Invitation wizard is displayed.
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12.
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Click Create New App Registration. |
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13.
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Enter the customer M365 admin (User Principal Name-UPN) with Application Administrator permissions. |
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14.
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Do one of the following: |
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Copy the code and then click the URL link below it. |
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Click Copy code and open page in new tab. |
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Click Next or enter code if you clicked the ....device/login link above. |
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16.
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Enter credentials of the customer M365 admin (User Principal Name-UPN). |
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Close the dialog. A confirmation message is displayed that the connection has been successfully established. |
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19.
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Enter the name of the Application Registration. The name should comply with the following rules: |
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The string should be 3-15 characters long |
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The following characters cannot be used: \ / : * ? " < > |audit |
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Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces. |
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Unique name per Service ) |
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20.
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Open the Onboarding wizard (Direct Routing > Add Service). |
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21.
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Click Pending Invitations. |
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22.
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Click Add. Notice that the new registration details are displayed. |
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23.
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Click Next. The tenant credentials are validated. |
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26.
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Open the Service portal for the new service (Direct Routing > Edit Service). |
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27.
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Navigate to the Microsoft 365 Settings page (Configuration > M365 Configuration). |
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29.
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Click Validate Authentication to validate the credentials of the tenant service with the App Registration. The Client Secret Days Until Expire value is displayed once the secret has been set for the first time. |
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30.
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Open the Azure portal and in the Navigation pane, select App Registrations. |
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31.
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Search for your new Token Application Registration, and then in the Navigation pane, select Manage > API permissions. View the new permissions created by the automatic script. |
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32.
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Remove all of the above permissions as they are not required . |
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33.
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In the Navigation pane, select Manage > Certificates & Secrets. |
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34.
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Copy the secret value to notepad. |
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Copy the value immediately to notepad as it hashed after a short time. |
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If you use the Application registration to create additional services, a new secret should be created for each new service. |
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35.
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In the search box in the Menu bar, type Microsoft Entra Roles and administrators. |
