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Live Platform for Service Providers User's Manual
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Overview
Live Platform Operation Center Portal
Getting Started
Security Compliance and Auditing
Defining Live Platform Entities
Accessing Live Platform portal using Microsoft Azure MFA
Troubleshooting Granting Admin SP
Accessing Live Platform portal with Identity and Access Management (IAM)
Adding Users in IAM
Enabling MFA for User Login
Creating User Accounts from Registration Invitations
Logging in to Live Platform with IAM-Based Authentication
Day Two Management
Accessing the IAM Interface
Resending User Registration Email
Changing Role of Users in IAM
Removing Users in IAM
Changing User Passwords in IAM
Editing Name and Phone Number of Users
Management Statuses
Deploy Status and Status Indicators
Channel Management
Customer Management
Services Management
Service Provider Status
SIP Connections Management
Monitoring Alarms from Customer Service Sites
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Adding Configuration Files to the Software Manager
Mapping Azure Groups to Customer Tenant
Reports
System Tasks
Managing Service Requests
Viewing Software Versions
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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Day Two Management
This section describes the maintenance actions that can be performed on the IAM platform.
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