Number Management
The Number Management page lets you do the following:
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View and release managed DIDs. |
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Configure the SIP Connection to route the Incoming call. |
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Configure Screening numbers for Outgoing calls to prevent call back. |
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Configure Call Forwarding numbers for when the Callee is absent or does not wish to be disturbed. |
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To open Number Management page: |
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In the Services page, select the check box adjacent to the service that you wish to configure. |
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From the Live CX drop-down menu, choose Open Number Management Page. |
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From the Select Tenant drop-down, choose the Live Platform tenant and then click Select. |
The table below describes the parameters in this page.
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| Number |
Uploaded phone number. |
| Customer Name |
Name of the customer service to which the number is assigned. |
| Customer SIP Connection |
Name of the SIP Connection for which incoming and outgoing calls for this number are connected. |
| Modified On |
Time and Date of the last modification of the number. |
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Select the check box adjacent to the number that you wish to configure and then click Settings. |
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Configure according to the following and then click Submit: |
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Outgoing: Enter the number used for Outgoing calls which prevents users from returning call to the incoming number. This feature is used, for example in Call Centers where customers may wish to call back the Support agent. |
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Incoming: From the SIP Connect Route drop-down, choose the SIP Connection for routing incoming calls. |
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Forward: Enter number to forward the call (configured on the same SIP Connection as the Incoming number). |
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Select the number adjacent to the number that you wish to release and then click Release. |
The following confirmation is displayed:
