Assessing a Specific User's Experience

Live Platform lets operators quickly assess a specific end user's experience, helping operators to tweak the enterprise's telephony network to enhance that experience.

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To assess a specific end user's experience:

Open the Users Experience page (Users menu > Users Experience tab).

Use the following table as reference to the page.

Users Experience

Column	Description
Full Name	The first name and the family name of the end user (the employee) in the enterprise.
User Name	The employee’s username defined by the enterprise's network administrator.
Calls Count	The total number of calls made by the end user (employee).
Total Duration	The total length of time the end user (enterprise employee) spent on the phone.
Success/Failed	Color-coded bar lets you determine at glance the call success/failure rate (percentage) was for end users. Point your cursor over a specific end user's bar to see the rate of successful versus unsuccessful calls.
Call Quality	Let’s you determine at glance end users calls whose voice quality was measured as Good (green), Fair (yellow) or Poor (red). Point your cursor over a specific end user's bar to see that specific end user's % of calls whose voice quality was measured as Good (green), Fair (yellow) or Poor (red).
MOS	MOS - Mean Opinion Score (specified by ITU-T recommendation P.800) - the average grade on quality scales of Good to Failed, for voice calls made over a VoIP network at the conclusion of the testing.
Jitter	Jitter (in msec) can result from uneven delays between received voice packets. To space packets evenly, the jitter buffer adds delay. The higher the measurement, the greater the impact of the jitter buffer’s delay on audio quality.
Delay	Delay (or latency) (in msec) - the time it takes for information to travel from source to destination (round-trip time). Sources of delay include voice encoding / decoding, link bandwidth and jitter buffer depth.
Packet Loss	Lost packets, as a percentage - RTP packets that aren’t received by the voice endpoint for processing, resulting in distorted voice transmission. Packet Loss can be more than 100%.
Description	The end user's professional position in the enterprise.