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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
UpgradingUMP365
Setup Live Platform Server
Operation Center Portal Setup
Live Platform Operation Center Portal
Viewing Software Versions
Voice Calling
Microsoft Teams Direct Routing
Microsoft Operator Connect
OperatorConnectSetup
Setup UMP 365
OperatorConnect
Onboarding Prerequisites_1
Triggering Customer Leads
Customizing Azure Tenant Name
View Generated Leads
Verify Lead Status Process
Open Qualify Leads Page
Creating OC Essential Customer
Upload Numbers
Day Two Management using the Multitenant Portal
Day Two Management using the Service Portal
Operator Connect Service User Permissions
REST API Interface
Troubleshooting
SQL Server Configuration
Webex Cloud Connect
Zoom Provider Exchange
Live UC
Contact Center
Interactions and Meetings Recordings
Applications
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Onboarding Operator Connect Service
This section describes how to onboard the Operator Connect service.
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