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Live Platform Guide for Professional Services
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Overview
Live Platform installation
UpgradingUMP365
Setup Live Platform server
Operation center portal setup
Live Platform operation center portal
Live Platform portal interface
Getting started
Channel management
Customer management
Services management
Devices management
Service provider status
SIP connections management
Service availability
Metering reports
Monitoring alarms from customer sites
Performance monitoring
Monitoring voice quality statistics from customer service sites
Managing M365 users
Managing Teams devices
Configuring profiles
Adding configuration files to the software manager
Mapping Azure groups to customer tenant
Reports
Live Platform operation center portal permissions functionality
System tasks
Configure access to external applications (tools)
Managing service requests
Viewing software versions
Voice calling
Contact center
Interactions and meetings recordings
Applications
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Live Platform operation center portal
This section describes the configuration actions using the Operation Center portal
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